Frequently Asked Questions
When will my order arrive?
All orders ship from the United States. Delivery takes 3–6 business days from the day you order, including processing. Business days are Monday to Friday, excluding U.S. public holidays. Details are in our Shipping Policy.
How much does shipping cost?
Shipping is free on every U.S. order. Any sales tax that applies is shown at checkout before you pay.
Do you ship outside the United States?
Not at the moment — we ship to U.S. addresses only.
How do I track my order?
We email you a tracking number as soon as your order ships. It can take up to 24 hours for the first scan to show.
My order is late. What should I do?
If your order has not arrived 3 business days after the latest expected date, email support@zarino-originals.com with your order number. We trace it with the carrier and, if it cannot be found, send a replacement or a full refund — your choice.
Part of my order is missing.
Orders with several items may arrive in separate packages, so the rest may still be on its way. Check your shipping emails, or write to us and we will check for you.
What are your pieces made of?
Our jewelry is plated alloy in gold or silver tone, and stones are cubic zirconia, glass or synthetic crystal. It is not solid gold or sterling silver, and the stones are not genuine diamonds or precious gemstones. Each product page lists its materials and care tips.
Can I return an item?
Yes. You can return any item within 30 days of delivery for a full refund, and returns are free. Email us with your order number and we send you a prepaid U.S. return label within 1–2 business days. See our Refund and Returns Policy.
When will I get my refund?
We refund the full item price to your original payment method within 5 business days after your return arrives. Your bank may need a few extra days to show it.
My item arrived damaged or wrong.
Email photos of the item and packaging to support@zarino-originals.com. We send a replacement or a full refund at no cost to you. Please don't send the item back unless we ask you to.
Can I change or cancel my order?
Yes, free of charge until your order ships. Email us with your order number as soon as possible.
How can I pay?
The available payment methods are shown at checkout. Payments are processed securely by our payment providers; we never see or store your full card number.
How do multi-buy discounts work?
Buy 2 items and save 25%, buy 3 and save 35%, or buy 4 or more and save 45%. The discount is applied automatically at checkout.
Still have questions?
Email support@zarino-originals.com (Monday to Saturday, 9:00 am – 5:00 pm EST). We reply within 1–2 business days. You can also visit our Help & Dispute Resolution page.